1. Overview

At Interview's Mate, we strive to ensure that our customers are satisfied with our AI-powered interview preparation services. This Refund Policy outlines the terms and conditions under which refunds may be granted.

2. Subscription Refunds

We offer a 14-day money-back guarantee for all new subscriptions. If you are not satisfied with our service for any reason within the first 14 days of your initial purchase, you may request a full refund.

After the 14-day period, we generally do not offer refunds for partial months or unused portions of an annual subscription. However, exceptions may be made in cases of technical issues that prevent you from using the service.

3. How to Request a Refund

To request a refund, please contact our support team at support@interviewsmate.com with your order details and the reason for your request. We aim to process all refund requests within 5-7 business days.

4. Processing Time

Once a refund is approved, it may take 5-10 business days for the funds to appear in your account, depending on your bank or credit card provider.